B2B Wholesale Islamic Smart Products: 7 Most Common Questions Answered

As a professional manufacturer of Islamic smart products with 13+ years of experience, Equantu serves customers in 170+ countries. We have compiled the most frequently asked questions from B2B customers to help you quickly understand our wholesale procedures and cooperation details.

1. What is the Minimum Order Quantity (MOQ)?

Standard MOQ by Product Category:

2. Do You Support OEM/ODM Customization?

Yes, we offer three levels of customization services:

• Level 1 - Light Customization (2-3 weeks): Logo printing, custom packaging, color customization
• Level 2 - Deep Customization (4-6 weeks): UI customization, pre-loaded content, APP white-labeling
• Level 3 - Complete Customization (8-12 weeks): New product development, exclusive molds, custom features

OEM/ODM Process: Requirements Communication → Design Confirmation → Sample Production → Mass Production → Quality Inspection → Delivery

3. What is the Delivery Timeframe?

Standard Delivery Timeframes:

• Sample Orders: 5-7 business days
• Small Batches (MOQ): 15-20 days
• Large Batches (Container): 25-35 days
• Custom Products: 4-12 weeks (depending on complexity)

4. What Payment Methods Do You Accept?

We support multiple payment methods to accommodate global customers:

• T/T (Wire Transfer): 30% deposit, 70% before shipment (most common)
• L/C (Letter of Credit): For orders over $50,000
• PayPal: For sample orders and small batches
• Alibaba Trade Assurance: Secure payment protection

Payment Terms: We offer flexible payment terms for established customers, including net-30 for orders over $10,000.

5. How Do You Ensure Product Quality?

Our 3-Stage Quality Control System:

• Raw Material Inspection: All components tested before production
• In-Process QC: Quality checks at every production stage
• Final Inspection: 100% functional testing before packaging

Certifications: CE, FCC, RoHS certified. All products comply with international quality standards.

Warranty: 12-month warranty on all products. Free replacement for manufacturing defects.

6. How Can I Get Samples?

Sample Request Process:

1. Contact us via WhatsApp (+86 132 6587 2712) or email ([email protected])
2. Specify product models and quantities
3. Confirm sample pricing (2-3x unit price)
4. Make payment (PayPal preferred for samples)
5. Receive tracking number within 3 days

7. What Are Your Competitive Advantages?

Why 170+ Countries Choose Equantu:

• 13+ Years Experience: Since 2006, specializing in Islamic smart products
• Factory Direct: No middlemen, competitive pricing
• In-House R&D: 50+ engineers, 500+ patents
• Fast Shipping: 3-7 days express, 15-30 days sea freight
• Multi-Language Support: English, Arabic, Indonesian, Russian, French, Malay
• Global Warehouses: Strategic locations for faster delivery

Conclusion

We hope this FAQ helps you understand our wholesale procedures. For any other questions, please don't hesitate to contact us. We look forward to building a successful partnership with you!

Next Steps: Download our complete Product Catalog or request a Free Sample to evaluate our quality.